Frequently Asked Questions

Your guide to radiant skin and seamless shopping with Dr. Althea.

Are Dr. Althea products suitable for sensitive skin?

Yes, our products are formulated with a focus on 'gentle yet effective' ingredients. We prioritize natural extracts and avoid harsh chemicals to ensure compatibility with all skin types, including sensitive and reactive skin.

Do you test your skincare products on animals?

Dr. Althea is committed to ethical beauty. We are a cruelty-free brand and do not conduct animal testing on any of our formulations or ingredients.

How long will it take to receive my order?

Standard domestic shipping typically takes 3-5 business days. International shipping times vary by location but generally range between 7-14 business days. You will receive a tracking number via email once your order ships.

What is your return policy?

We offer a 30-day return policy for unopened and unused products in their original packaging. If you experience an adverse reaction, please contact our support team with photos for assistance.

How can I check the expiration date of my product?

Expiration dates are printed on the bottom of the container or the top seal of the tube. The date is typically formatted as YYYYMMDD. We recommend using products within 12 months of opening.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay for a secure and convenient checkout experience.