Returns & Exchanges
At DR.ALTHEA, we want you to be completely satisfied with your skincare journey. If you are not happy with your purchase, we accept returns of unopened and unused products within 30 days of delivery.
1
Initiate a Request
Contact our customer support team at [email protected] with your order number and the reason for your return.
2
Prepare Your Package
Securely pack the unused items in their original packaging to ensure they are not damaged during transit.
3
Ship the Items
Affix the provided return shipping label to your package and drop it off at any authorized carrier location.
4
Receive Your Refund
Once our warehouse inspects the returned items, your refund will be processed to your original payment method within 5-7 business days.
📅
30-Day Window
Return within 30 days of delivery
📦
Free Returns
Prepaid shipping label provided
💳
Fast Refunds
5-7 business days processing